Grandstream in Morocco: buying guide (UCM, phones, DECT, WiFi) to put your project together

The short answer: with Grandstream, you don’t buy a phone, you assemble a system. Start with the UCM IP PBX, chosen on the number of analogue lines to connect and peak concurrent calls. Then choose phones profile by profile: GRP for desks, GXP for reception, DECT for staff on the move, the Wave app for mobile workers. Finally, add what quotes almost always miss: PoE switch, a gateway for the fax or old analogue phones, a door system if reception opens the door. And get the whole thing quoted together, configuration and support included.

This buying guide covers the whole range that matters to a Moroccan SMB, with the questions to ask before ordering. For PBX details, see our guide Grandstream UCM: which model to choose; for handset comparisons, Grandstream, Yealink or Fanvil.

At ALLSAFE SOLUTIONS, a Grandstream integrator in Morocco, we supply equipment to businesses, with or without installation, from Casablanca. Every capacity quoted comes from datasheets and documentation published by Grandstream. We do not give prices: they vary over time, with availability and with the project mix.

What you can buy from Grandstream

Family	Products	Role in the project
IP PBX	UCM6300 and UCM6300 Audio	The phone system: extensions, lines, IVR, queues, recording
Desk phones	GRP (Essential and Professional), GXP	Each employee’s phone, from entry level to reception
DECT	DP750, DP752, DP755 bases; DP7xx handsets; DP760 repeater	Mobility in the building: warehouse, workshop, clinic
WiFi voice	WP810, WP816, WP825, WP836	Cordless phones on an existing business WiFi
App	Wave (PC, Mac, browser, Android, iOS)	The extension on a computer or smartphone
Gateways	HT812, HT814, HT818	Connect analogue phones and fax to the IP PBX
Door systems	GDS37xx	SIP video intercom and door opening from a phone
Network	GWN76xx access points, GWN78xx switches, GWN70xx routers	The network carrying voice, managed from the same console family
Management	GDMS, GWN Manager	Remote monitoring, updates and troubleshooting

A Grandstream project doesn’t necessarily use everything. But that is the brand’s strength: one ecosystem for the phone system, handsets, mobility and network, with management consoles provided by the vendor.

Step 1: the UCM IP PBX, chosen on your lines and calls

The UCM is the heart of the project, and the piece to buy first, because it shapes everything else. Three questions are enough in most cases:

1. How many analogue lines are you keeping? UCM models range from no FXO port (UCM6300A) to eight (UCM6308 and UCM6308A). Each carrier landline you keep needs one FXO port.
2. How many concurrent calls at peak times? That is the real sizing criterion, far more than headcount.
3. Do you need video meetings in the phone system? Yes: UCM6300 series. No, because Teams, Google Meet or Zoom are already in place: the Audio series is enough.

Model	Users	Concurrent calls	FXO / FXS ports	Meetings
UCM6301	500	75	1 / 1	Video
UCM6302	1,000	150	2 / 2	Video
UCM6304	2,000	300	4 / 4	Video, rack
UCM6308	3,000	450	8 / 8	Video, rack
UCM6300A	250	50	none	Audio
UCM6302A	500	75	2 / 2	Audio
UCM6304A	1,000	150	4 / 4	Audio
UCM6308A	1,500	200	8 / 8	Audio, rack

Source: Grandstream UCM6300 and UCM6300 Audio datasheets (G.711 calls, unencrypted). If you encrypt calls with SRTP, which we recommend as soon as there are remote users, the capacity to plan for is lower: we detail it in the UCM model guide.

The classic buying trap: a UCM6300A chosen for its price while the site keeps analogue lines. With no FXO port, you must add a gateway, or move your numbers to a SIP trunk with your carrier.

Note: telephony features are included in the appliance, with no per-user licence. Remote access goes through UCM RemoteConnect, with a basic plan assigned to a UCM linked to the GDMS console; higher, paid plans are for when the number of remote users grows.

Step 2: phones, profile by profile

You don’t buy thirty identical phones. You count profiles, then pick a model for each.

Profile	Suitable Grandstream models	What to check
Desk, a few calls a day	GRP2601	PoE, or a power supply to add
On the phone all day	GRP2612, GRP2614, GRP2615	Gigabit port, headset compatibility
Reception, operator	GXP2170, GRP2636	Number of busy lamp field (BLF) keys
Mobile in the building	DECT base + DP7xx handsets	Coverage, DP760 repeaters
Mobile on existing WiFi	WP810, WP816; WP825 and WP836 ruggedised	WiFi quality for voice
Sales rep, remote worker	Wave app + headset	RemoteConnect plan

The benefit of buying phones and UCM from the same vendor: Grandstream phones auto-provision on the UCM. Deployment is faster and updates are driven from GDMS. SIP phones from other brands remain usable, with more manual configuration.

On DECT, Grandstream states that a DP752 base takes up to 5 handsets, a DP755 up to 10, and that each base accepts up to 5 DP760 repeaters. The number of repeaters can’t be guessed from a floor plan: it is decided after an on-site coverage survey, especially in warehouses with metal racking and buildings with thick walls.

Step 3: the accessories missing from the quote

This is where most post-purchase surprises happen.

PoE. Phones and WiFi access points draw power from the network cable if the switch is PoE. Without PoE, you need one power supply per phone, often sold separately. With a PoE switch on a UPS, telephony keeps working during a power cut. Switch sizing is explained in patch rack and PoE switch.

Fax and old analogue phones. Grandstream’s HT812, HT814 and HT818 gateways offer 2, 4 and 8 FXS ports respectively, with T.38 fax support according to the vendor’s documentation. They connect a fax, a lift phone or an analogue handset you don’t want to replace to the IP PBX. For carrier lines it’s the other way round: you need FXO ports, see FXO, FXS or E1 gateway.

The door system. GDS37xx video door systems register as an extension on the UCM. When a visitor rings, the call reaches the reception phone, which can open the door remotely. Grandstream’s documentation notes that video display depends on the phone model: check before ordering.

Headsets and expansion modules. A headset often does more for comfort than the phone itself; an expansion module is added to the reception phone when keys run out.

Step 4: the network, Grandstream or not

Grandstream also makes WiFi access points (GWN76xx), switches (GWN78xx) and routers (GWN70xx). Their main benefit in a Grandstream project: free, centralised management. According to the vendor’s documentation, an access point such as the GWN7660 (WiFi 6) can itself manage up to 50 local GWN access points through its embedded controller. Beyond that, GWN Manager installs on your own server, and GDMS Networking manages devices from the cloud.

It isn’t mandatory. If your network already runs on FortiSwitch and FortiAP, or on Ubiquiti, keep it and simply check that it is voice-ready: dedicated VLAN, quality of service, enough PoE. We compare the options in business WiFi: Ubiquiti UniFi or FortiAP. For WP8xx WiFi phones, WiFi design matters as much as the handset: measured coverage, roaming, density, as explained in high-density enterprise WiFi.

Three typical setups

To make it concrete, here is how we put together three common projects. Models are indicative: the final choice is made after the audit.

Site	Phone system	Phones and mobility	Accessories
Office or practice with one or two analogue lines	UCM6302A or UCM6302	GRP at desks, GXP at reception, Wave for partners	PoE switch, GDS door system if reception handles the entrance
Warehouse with offices	UCM6302 or UCM6304	GRP in the office, DECT with DP760 repeaters in storage areas	DECT coverage survey, HT gateway for the fax
Hotel or riad	UCM sized on rooms and calls	GHP hotel phones in rooms, GXP at reception, DECT for staff	Integration with the hotel software to validate, see hotel phone system

Buying in Morocco: what matters beyond the hardware

The supply chain. Grandstream equipment reaches Morocco through distributors, who sell to resellers and integrators. Buying from an integrator who knows the range avoids model mistakes (UCM without FXO ports, phones without PoE, DECT without repeaters) and gives you a single contact for hardware, configuration and support.

Configuration is part of the real cost. Dial plan, IVR, queues, carrier connection, anti-fraud hardening: a badly configured UCM costs more than a well-chosen one. The overall budget of a phone system is detailed in IP phone system budget in Morocco.

Security from day one. Default password changed, admin interface never exposed to the internet, international calls limited to the extensions that need them, RemoteConnect rather than opening the PBX: these are settings, not paid options, but they have to be done.

Updates. GDMS makes it easier to update UCM and phone firmware. Someone still has to do it: that is the job of a support contract.

Checklist before asking for a Grandstream quote

• Number of analogue lines to keep, or SIP trunk plan with your carrier.
• Peak concurrent calls, with or without call encryption.
• Video meetings in the phone system, or an existing video conferencing tool.
• List of phones by profile: desk, reception, DECT, WiFi, Wave app.
• Size and type of areas to cover with DECT or WiFi.
• Fax, analogue phones, door system, alarm to connect.
• Network status: PoE switches, voice VLAN, UPS, second internet link.
• Number of users working outside the office.

How we work

We start with a free audit of your telephony: usage, lines, network and areas to cover. We then put together the complete Grandstream project, UCM, phones, DECT, gateways and network, and supply the equipment with or without installation. When we install, we prepare the configuration, connect your lines or SIP trunk, deploy the phones and train reception. The phone system is then monitored 24/7, and critical incidents are handled in under 15 minutes.

See our IP telephony in Morocco offering, our Grandstream integrator page and our advice on choosing a phone system installer in Casablanca. Then request your free telephony audit: we reply within 24 business hours.