24/7 monitoring
Real-time alerts on servers, backups, network and workstations.
Managed services
Managed IT services in Morocco: maintenance and monitoring for your IT
Managed IT provider in Morocco: hand the daily operation of your IT to a dedicated team based in Casablanca and working across Morocco. We monitor your servers, endpoints and networks continuously, act before failures happen and report every month with clear indicators.
+212 521 07 67 84
What you get
Proactive maintenance
Updates, security patches and clean-ups scheduled outside business hours.
User support
French and English-speaking helpdesk, remote assistance and on-site visits.
Predictable costs
Monthly fee per device or server, no surprises, backed by a service agreement.
The problems we solve
If two of these sound familiar, an audit is due.
Who it is for
SMBs with 10 to 300 endpoints, clinics, professional firms and industrial sites without an internal IT team, or with one that must focus on projects.
- Outages are discovered when users call, never before.
- Nobody knows exactly what is backed up, patched or still under warranty.
- The current provider bills by the hour and has no obligation of results.
- Passwords and documentation live in one person's head.
What is included
Why choose ALLSAFE for managed IT?
How it is priced
Monthly fee per endpoint and per server, set after the audit. Covered incidents are never billed hourly. 12-month commitment, then two months' notice and full reversibility.
- 24/7 monitoring of servers, endpoints, network, backups and certificates
- French and English-speaking helpdesk by phone, email and portal
- Patch and security update management, scheduled outside production
- Complete IT documentation, delivered and kept current
- Monthly report: incidents, response times, updates, remaining capacity
- Quarterly review and budget roadmap
How we work
Managed IT services: from audit to 24/7 monitoring, with no downtime.
- 01
Free audit
Inventory of your environment, risks and current contracts. One day on site.
- 02
Proposal and SLA
Scope, response times, monthly fee and reversibility, all in writing.
- 03
Progressive takeover
Monitoring agents, documentation, access hardening, no interruption.
- 04
Operations
Monitoring, support, reports and continuous improvement. A dedicated contact.
Three managed IT models to fit your organisation
Not every company in Morocco needs the same scope. The initial audit helps you choose the right model.
Full managed IT
We run the whole information system: endpoints, servers, network, cloud and telephony. It suits companies with no in-house IT staff.
Partial managed IT
You hand over a defined scope, such as servers and backups, the firewall or Microsoft 365. Each party’s responsibilities are in writing.
Co-managed IT
Your IT contact keeps the relationship with users and business priorities. We bring monitoring, expertise and on-call cover.
What our managed IT contract in Morocco covers
The contract details each area we handle and what you receive in return, so the service stays verifiable.
| Area | What we do | What you get |
|---|---|---|
| 24/7 monitoring | Monitoring of servers, firewall, network, backups, disk space and certificates | Critical service availability in the monthly report |
| User support | Helpdesk by phone, email and portal, remote assistance and site visits when needed | Response times written into the contract |
| Updates | Patches for systems, endpoints and network devices, scheduled outside production | The list of updates applied |
| Backups | Backup checks and regular restore tests | Backup status and the latest restore test |
| Security | MFA, access rights, firewall, antivirus or EDR, alert handling | The month’s security indicators |
| Documentation | Inventory, network diagram, procedures and access, kept up to date | Documentation that belongs to you |
| Governance | Monthly report, quarterly review and budget roadmap | A clear view of the decisions to make |
Vendor licences, hardware and change projects, such as a migration or a new site, are covered by a separate proposal.
IT maintenance or managed IT: what is the difference?
Many companies in Morocco start with break-fix support, then a maintenance contract. Managed IT works differently: it aims to prevent outages and commits the provider to a service.
| Break-fix support | Maintenance contract | Managed IT | |
|---|---|---|---|
| When the provider acts | When something breaks | When something fails, sometimes with preventive visits | Continuously, before an outage reaches users |
| Billing | By the hour or ticket | Depends on the contract | Monthly fee |
| 24/7 monitoring | No | Rarely | Yes |
| Patching and verified backups | Out of scope | Depends on the contract | Included |
| Reporting | Service invoice | Varies | Monthly report and quarterly review |
Managed server services in Morocco
Servers are often the first scope handed over, because an outage there stops the whole company. Our server management covers physical, virtual and cloud environments.
Continuous monitoring
Availability, CPU, memory, disk space, critical services and hardware health.
Scheduled patching
Systems and applications updated outside production, with a rollback plan.
Tested backups
Backup checks, test restores and an immutable off-site copy.
Virtualisation
Operation of Proxmox, VMware or Hyper-V, and tracking of remaining capacity.
Comparing managed IT providers in Morocco
Four types of provider answer a managed IT request. They do not sell the same thing, even when the quote uses the same words.
| Type of provider | Strengths | Common limits | Best for |
|---|---|---|---|
| Independent technician | Proximity, flexibility, low entry cost | No night monitoring, no backup person, documentation rarely formalised | Very small businesses, occasional needs |
| Repair company or computer shop | Fast hardware intervention, sale of PCs and printers | Billed by the hour or ticket, little prevention, security and cloud often out of scope | Simple environments with no critical server |
| Specialised managed IT provider | 24/7 monitoring, monthly fee with written commitments, network, security, cloud and telephony team | Requires an audit and a longer-term contract | SMBs that want to delegate operations |
| Large integrator or IT services firm | Large projects, big teams, international coverage | Contracts designed for large organisations, where an SMB carries little weight | Large accounts, transformation programmes |
Whichever type you consider, ask the same questions: who monitors at night, which times are written into the contract, who replaces your contact during leave, who owns the documentation and access, and how the contract ends.
Frequently asked questions
Managed IT : Your questions.
What are managed IT services?
Outsourcing the management, monitoring and maintenance of your information system to a specialised provider, under a service level agreement (SLA) that defines response times.
How much do managed services cost for an SMB?
Pricing depends on the number of endpoints, servers and the service level. We offer a monthly fee per device after a free audit of your environment.
Do you work on site?
Yes. Most incidents are handled remotely, and our engineers travel to Casablanca, major Moroccan cities and our clients abroad when needed.
What is the difference between an IT maintenance contract and managed IT services?
A traditional maintenance contract mostly covers break-fix repairs, sometimes with occasional preventive visits. Managed IT goes further: 24/7 monitoring, security patching, verified backups, user support, documentation and a monthly report, with response times written into an SLA and a fixed monthly fee.
Do you support companies outside Casablanca, in Rabat, Tangier or Marrakech?
Yes. Remote monitoring and support cover every client wherever they are, and our technicians travel to Casablanca, Rabat, Tangier, Marrakech and other Moroccan cities when an incident requires it. Critical incidents are handled in under 15 minutes.
How do I sign up for managed IT services in Morocco?
It starts with the free initial audit: we inventory your endpoints, servers, network, backups and current contracts, in Casablanca or in your city. You then receive a written proposal with the scope, SLA, monthly fee and reversibility terms. Once signed, we deploy monitoring and take over the documentation step by step, without disrupting your business. Any request sent through the contact form is answered within 24 business hours.
How do I compare managed IT providers in Morocco?
Compare offers on the same scope and on written commitments: response times in the SLA, genuine 24/7 monitoring or a simple office-hours helpdesk, tested backups, a monthly report, documentation handed over to the client and a reversibility clause. Also check vendor partnerships and the ability to work on site. At ALLSAFE SOLUTIONS these points are in the contract, and critical incidents are handled in under 15 minutes.
Why choose a managed IT provider based in Casablanca?
A local team combines remote support with the ability to come on site when hardware is involved. It knows Moroccan carriers, suppliers and business constraints, invoices in dirhams and works in French as well as English. Based in Casablanca since 2021, ALLSAFE SOLUTIONS supports companies across Morocco with 24/7 monitoring and a dedicated contact who knows your infrastructure.
Insights
Go further
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Managed IT services in Morocco: the complete guide for businesses
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Let’s talk about your project.
Free initial audit, reply within one business day.