IT monitoring: the 8 indicators an executive should receive every month
A useful managed services report fits on one page. Here are the indicators we hand our clients, and what each reveals about the real health of the IT system.
1 September 2026 · 1 min read · ALLSAFE SOLUTIONS
Many managed services contracts promise a “monthly report”. Few deliver it, and fewer still make it readable by someone who is not an IT specialist. Here are the eight indicators we put in ours.
1. Availability of critical services
Email, ERP, files, telephony: percentage of uptime over the month. Below 99.5%, an explanation is owed.
2. Incidents and response times
Number of incidents by severity, average response and resolution time, compared with the contract commitments.
3. Backup status
Success rate, last successful restore test and its duration. “100% successful backups” without a restore test means nothing.
4. Patches applied
Number of security patches deployed, devices behind and why.
5. Security
Accounts without MFA, intrusion attempts blocked by the firewall, EDR alerts handled, phishing reported by users.
6. Capacity
Server disk, memory and CPU, bandwidth, licences in use. This is the indicator that prevents budget surprises.
7. End-of-life equipment
Servers out of warranty, systems that will no longer receive updates, licences to renew within 90 days.
8. User requests
Volume, recurring themes, satisfaction. Often the best source of improvement.
This report is delivered every month under our managed IT services contract, and discussed in a quarterly review.
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